Order Cancellation Policy

We understand that sometimes circumstances change, and you may need to cancel your order with Brand Zone. We strive to provide the best possible customer service, and we have developed a transparent and customer-friendly order cancellation policy to assist you.

Cancellation Timeframe: You can cancel your order within 24 hours of placing it. Please note that after this time period, we cannot guarantee the cancellation of your order as it may have already been processed or shipped.

Cancellation Procedure: To cancel your order, please follow one of the following methods:

  • Email: Send an email to brandzone.customercare@gmail.com with the subject line "Order Cancellation" and provide your order details, including the order number, your name, and contact information.
  • WhatsApp: Contact our customer care team at 0336 0099786 through WhatsApp and provide them with your order details, including the order number, your name, and contact information

Exceptions: There are certain situations where order cancellation may not be possible or subject to specific conditions:

  • Customized or personalized orders cannot be canceled once the production process has started.
  • Pre-order items or limited-edition products may have specific cancellation policies mentioned on the product page.
  • If your order has already been shipped, you will need to return the items as per our return policy (link to return policy here).

Contacting Customer Care: For any further questions or assistance regarding order cancellations, please reach out to our customer care team via email at brandzone.customercare@gmail.com or through WhatsApp at 0336 0099786. Our dedicated team will be happy to guide you through the process and address any concerns you may have.

We value your patronage and aim to provide you with a seamless shopping experience at Brand Zone. However, please note that this cancellation policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Thank you for choosing Brand Zone, and we look forward to serving you in the future!

Sincerely, Brand Zone Customer Care