Refund & Exchange Policy
We at Brand Zone are committed to providing you with a hassle-free shopping experience. We understand that there may be occasions when you need to return or exchange a product, and we are here to assist you. Please familiarize yourself with our refund and exchange policy outlined below.
Eligibility for Refund or Exchange:
Products purchased from Brand Zone are eligible for refund or exchange within 7 days from the date of delivery. To be eligible, the product must be unused, undamaged, and in its original packaging, with all tags and labels intact. You will need to provide proof of purchase, such as the original receipt or order confirmation, for all refund and exchange requests.
If you are eligible for a refund, we offer two options. You can choose to receive store credit, which can be used for future purchases at Brand Zone. Alternatively, you can opt for a refund via bank transfer. Please provide your bank account details for a smooth transaction. The refund will be issued for the original purchase amount.
If you wish to exchange a product for a different size, color, or variant, please contact our customer care team via email at firstname.lastname@example.org or through WhatsApp at 0336 0099786. Our customer care team will guide you through the exchange process and help you find a suitable replacement. Please note that the availability of the desired replacement is subject to stock availability.
For refund or exchange requests, the customer is responsible for the cost of return shipping. However, in the case of an exchange, Brand Zone will cover the shipping cost for delivering the replacement product to you.
Certain items, such as intimate apparel, cosmetics, and perishable goods, are not eligible for return or exchange due to hygiene and safety reasons. Sale and clearance items are final sale and cannot be returned or exchanged unless they are defective.
Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer care team immediately. We will arrange for a replacement or provide a full refund, including the shipping cost.
For any further inquiries or assistance regarding refunds, exchanges, or any other concerns, please reach out to our customer care team via email at email@example.com or through WhatsApp at 0336 0099786. We are here to ensure your satisfaction and provide you with the best possible shopping experience.
Thank you for choosing Brand Zone!
Brand Zone Customer Care Team